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Terms and Conditions


Below standard terms and conditions shall govern your use of this website.

These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.

  1. This site is provided to you free of charge, by using this site you agree to the terms and conditions set out by
  2. Fresh Box is permitted to revise Terms and conditions may be amended from time to time, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.
  3. Our coverage for delivery is limited from Col 1 - 15 and surrounding areas, we only deliver within the city limits mentioned on the site in the delivery coverage page.
  4. Items delivered cannot be exchanged or returned.
  5. We are unable to assure that all products are available at all times,If products ordered at the time of delivery is unavailable, we refund the applicable amount of item not available. Refunds will take up to 14 days.
  6. Deliveries will take place irrespective of curfew, however same day delivery is not guaranteed, and the delivery can take up to up to 48 to 72hrs from placing the order and can be delayed time to time.
  7. To ensure that everyone has access to our products, we encourage you to purchase in boxes.
  8. Payments – we accept cash on delivery however you required to hold the exact value of purchase in cash to ensure safety of the rider as well as the customer.
  9. This Website is provided “as is,” with all faults, and Fresh Boxmakes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.
  10. We charge a flat fee of LKR 175 for delivery and handling.
  11. Prices mentioned in the site is updated on a daily basis and subject to change every day at 12am due to scarcity.
  12. In no event shall Fresh Box, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Fresh Box, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
  13. You hereby indemnify to the fullest extent Freshbox from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.
  14. If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
  15. These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Fresh Box and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.
  16. All matters relating to your access to, and use of, the Site shall be governed by laws of the Sri Lanka. Any legal action or proceeding relating to your access to, or use of, the Site shall be instituted in a competent court in Sri Lanka.
  17. Fresh box team provides this site without any warranties or guarantees The Site provides content from other Internet sites or resources and while we try to ensure that material included on the Site is correct, reputable and of high quality, we cannot accept responsibility if this is not the case.
  18. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. If we are informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following:
  19. To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Site. Nothing in this paragraph 11 applies to our statutory liability in respect of products sold through the Site. Nothing in these Terms and Conditions shall exclude our liability for personal injury or death caused by its negligence. Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.